Effective Date: October 27, 2026

At Bunny Hop Tours, we want every guest to have a great experience exploring Puerto Rico. Please review our cancellation, refund, and rescheduling policies carefully before booking a tour.

1. Guest Cancellations

• More than 48 hours before your tour: You may be eligible for a refund when you cancel more than 48 hours before your scheduled departure, subject to your booking terms and applicable law.
• Within 48 hours of your tour: Cancellations made within 48 hours of the scheduled departure are generally nonrefundable.
• No-shows: Guests who fail to arrive at the designated meeting point by the scheduled departure time will generally not receive a refund.

Please contact Bunny Hop Tours as soon as possible if you need to cancel your reservation.

2. Rescheduling Your Tour

Rescheduling requests are subject to availability and are not guaranteed.

• Requests made more than 48 hours before departure may be accommodated without a rescheduling fee, subject to availability and your booking terms.
• Requests made within 48 hours of departure may incur a rescheduling fee equal to 50% of the original booking amount.

Any approved change must be confirmed by Bunny Hop Tours. Additional costs may apply if the new tour or arrangements have a different price.

3. Late Arrivals and Missed Departures

Guests are responsible for arriving at the designated meeting point at least 15 minutes before the scheduled departure time.

Our tours may depart on schedule. We are not required to wait for late guests, return for guests who miss departure, or arrange alternative transportation.

Guests who arrive late or miss the tour departure will generally not receive a refund. Contacting us about a delay does not guarantee that the tour will wait or that the guest can join later.

4. Flight Delays, Cancellations, and Missed Connections

Bunny Hop Tours is not responsible for tours missed because of delayed or canceled flights, missed connections, airline schedule changes, or other airline-related travel disruptions.

Refunds will not be issued for tours missed due to these circumstances. Guests are responsible for arranging their travel and allowing enough time to reach the designated meeting point before departure.

Rescheduling requests may be considered subject to availability and our rescheduling policy, but approval is not guaranteed.

5. Weather and Unsafe Conditions

Our tours take place in Puerto Rico’s natural outdoor environments, where weather and water conditions can change.

Ordinary rain alone does not automatically qualify a guest for a refund. Tours may proceed in rainy weather when conditions are considered safe.

However, Bunny Hop Tours may modify, postpone, or cancel a tour because of severe weather, dangerous water conditions, official warnings, closures, emergencies, or other safety concerns.

If Bunny Hop Tours cancels a tour because of severe weather or unsafe conditions, affected guests will be offered a refund in accordance with this policy, the applicable booking terms, and applicable law. Any alternative arrangements will be communicated to guests when available.

Guests who choose not to participate because of ordinary weather conditions when the tour is proceeding safely are not automatically entitled to a refund.

6. Cancellations Made by Bunny Hop Tours

In some circumstances, Bunny Hop Tours may need to cancel or significantly change a tour because of operational issues, guide availability, insufficient operating conditions, or other circumstances.

If we cancel a tour, we will communicate the available options to affected guests. Refunds or rescheduling will be handled according to the circumstances, the applicable booking terms, and applicable law.

7. Refund Processing

Approved refunds will generally be returned to the original payment method when possible. Processing times may vary depending on the payment provider, bank, or booking platform.

If you booked through a third-party website or travel platform, your cancellation and refund may also be subject to that platform’s terms and procedures. Please contact the platform when required.

8. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, contact Bunny Hop Tours using the official contact details provided on our website.

Please include:

• Your name
• Booking confirmation number
• Scheduled tour date
• The reason for your request

Submitting a request does not guarantee approval. We will review it under this policy and the applicable booking terms.

9. Contact Information

Bunny Hop Tours
Website: https://bunnyhoptours.com
Email: info@bunnyhoptours.com

Important Notice

This Cancellation & Refund Policy should be read together with our Terms & Conditions and any terms displayed by the booking platform used to make your reservation. Nothing in this policy is intended to waive any consumer rights or remedies that cannot legally be excluded under applicable law.